Legal Notice and Privacy Policies

The information contained in this website is of an informative and guiding nature. The Cartagena de Indias Convention & Visitors Bureau makes reasonable efforts to keep the information updated, accurate, and complete; however, some content may contain involuntary errors, omissions, or be outdated.

Although the Cartagena de Indias Convention & Visitors Bureau has carefully compiled and verified the information published on this portal, no decision should be made solely based on it without prior consultation with professional advice on legal, tax, financial, accounting, or any other specialized nature.

The Cartagena de Indias Convention & Visitors Bureau shall not be liable for losses or damages arising from the use of the information contained on this website. The opinions, references, recommendations, or comments published do not necessarily represent the official position of the entity, its strategic allies, or related institutions.

The Cartagena de Indias Convention & Visitors Bureau is committed to protecting the privacy and confidentiality of the personal information provided by users through this website.

The information collected through contact forms, newsletter subscriptions, event registrations, information requests, or any other interaction channel will be treated confidentially and used exclusively for institutional, promotional, administrative, and communication purposes related to the Bureau's activities.

The Cartagena de Indias Convention & Visitors Bureau will not sell, share, or disclose personal information to unauthorized third parties, except when there is a legal obligation or express authorization from the owner.

In compliance with Law 1581 of 2012, Decree 1377 of 2013, and other concordant regulations on personal data protection in Colombia, the Cartagena de Indias Convention & Visitors Bureau, acting as the entity responsible for processing personal data, informs that the data provided by investors, entrepreneurs, event organizers, strategic allies, journalists, suppliers, visitors, and users in general may be collected, stored, used, updated, circulated, transmitted, or deleted in accordance with the personal data processing policies established by the organization.

Personal data will be primarily used to:

1. Manage commercial, institutional, and contractual relations.
2. Comply with legal, tax, accounting, and administrative obligations.
3. Send invitations to events, business rounds, fairs, and promotional activities.
4. Share information about products, services, programs, and opportunities related to the destination of Cartagena.
5. Address requests, inquiries, petitions, complaints, claims, or congratulations.
6. Maintain communication via email, phone calls, SMS, WhatsApp, or other authorized means.
7. Ensure security and access control to facilities and events.
8. Comply with requirements of administrative or judicial authorities.
9. Develop statistical, promotional, and destination strengthening actions.

As the holder of personal data, you have the right to:

1. Know, update, and rectify your personal data.
2. Request proof of the authorization granted for the processing of your data.
3. Be informed about the use given to your personal information.
4. File complaints with the Superintendency of Industry and Commerce for violations of data protection regulations.
5. Revoke authorization and/or request the deletion of your data when the applicable legal principles are not respected.
6. Access your personal data for free.
7. Refrain from providing sensitive data or data of minors.

In accordance with the procedures contained in Law 1581 of 2012 and Decree 1377 of 2013, data holders may exercise their rights to know, update, rectify, and delete their personal data by sending their request to the email: sistemas@cartagenacvb.com